This website is operated by Nova UK Group Limited
When purchasing from workwearhero.co.uk please be aware of the following terms and conditions
Please also note our returns policy.
We plan to make this as simple as possible. You order the goods, we supply the goods via the courier who delivers the goods. However with any supply chain, things can and do go wrong. Please in the first instance, pick up the phone and let us know the problem. We assure you we will be doing all we can to help – our phone number is 01273774455
Now for some of the important bits.
Workwearhero.co.uk is not directly linked to Blaklader in any way. We are an independent retailer of construction consumables and believe Blaklader to be the best gear out there for you on site or in the workplace. We are a UK based Authorised Blaklader dealer and stockist.
Workwearhero.co.uk is wholly owned by Nova UK Group Limited. We have two trade counters in Sussex trading as PR Industrial. If you are in the area, pop in for a free coffee and try on the workwear yourself, we have changing rooms and mirrors and a fair bit of stock on the shelves, however not all that is online is held in store. You can check by calling us on 01273 774455.
When ordering goods from Workwearhero.co.uk you agree for us to use your details and share those details with the relevant departments and companies required to provide the items. We are likely to share your details with Blaklader (only if the delivery is being delivered direct from them to you) and then we will share your delivery details with the courier company for instance. We may need to share your details with companies that print or embroider garments. By completing the transaction with us – you are agreeing to this information being shared. We may also contact you with relevant offers from Nova UK Group Limited (this is who workwearhero.co.uk is owned by) We will not bombard you with irrelevant offers, we are a small family run company and value your custom. We will not sell your details to any third party unconnected with Nova UK Group Limited or anyone else. You can opt out of marketing at any time after you have agreed to it.
You must be over 18 to purchase goods from workwearhero.co.uk
DELIVERY & RETURNS
Delivery is estimated to be 5-7 working days after the order has been placed – working days do not include weekends. If an item is out of stock with the supplier, we will inform you of the delay, and offer you and alternative or a refund if you cannot wait for the delivery to be fulfilled. We do not guarantee 100% stock availability. Some orders may be partially delivered if availability is an issue or if logistics require it to be so.
Any shortages must be notified in writing with 48 hours of the goods being received.
Once the order is placed any changes can lead to delays.
The courier will attempt two deliveries before returning the goods to us or to their depot for you to collect. If the items are returned to us, there will be a £5.95 additional charge to re-deliver the items. We get charged by the courier regardless of the delivery being successful or not.
You are fully responsible for any parcels left without a signature. We, nor the couriers will accept liability in these cases, sorry.
We are unable to accept returns for any underwear or base layer garments due to hygiene reasons. Any other returns must be returned in their original state, not creased or crumpled or looking like the cat has slept on them – the items need to be as clean as when they left the factory and in their original packaging from Blaklader and or us.
Blaklader offer a warranty on their workwear – we will honour this but require pictures of any failure in the garment first, so as we can assess this properly. We can only deal with issues on garments purchased from ourselves. Please send images to email@example.com before returning the goods. We will not be liable for the cost of returning any goods under warranty. Any garments being returned under these circumstances should be freshly laundered before being returned.
Any bespoke or printed garment (s) cannot be returned. All images and logo positioning are sent to you for authorisation prior to any works done. Once authorised we cannot change or alter this. If the artwork is of poor quality we may refuse to use it and or charge for reworks and set up of a new logo.
Bespoke works and printed garments can take up to 21 working days to complete. Some items cannot be branded due to the nature of the fabric
All returns are dealt with individually – we will charge the return costs on items ordered wrongly, for instance, due to size. If it is our error then we will cover the return costs.
Delivery is free on all orders above £50 including VAT to mainland UK – there may be exceptions to this. please call us for rates if you are outside mainland UK and cannot see the relevant delivery charge for your area. All orders under £50 require a charge of £5.95 carriage to be applied.
Vat is charged at 20% unless otherwise stated.
Size does matter – Blaklader workwear often comes up quite snug. We often recommend going up a size so please take note of the Blaklader size-guide. Once you’ve tried Blaklader once and got the size worked out you can look in your sales history to assist sizing of your next purchase.
We are committed to ensuring your purchase goes smoothly – we want you to be happy with your brand new Blaklader workwear